1. Parties and Definitions

• "GIA Service" / "we" / "us": GIA Service ApS (Get It All Service ApS), CVR 36730595, Læhegnet 73, 2620 Albertslund, Denmark.
• "Customer" / "you": The individual, company or organisation booking our services.
• "Service": Any service provided by GIA Service ApS including moving, courier delivery, pallet delivery, warehouse storage, junk removal, furniture assembly and luggage transfer.
• "Booking confirmation": The written or digital confirmation sent by GIA Service to the Customer confirming a service booking.
• "Goods": Any items, packages, pallets or belongings handled, transported or stored by GIA Service on behalf of the Customer.

2. Booking and Confirmation

2.1 All bookings must be made via our website, email or telephone. A booking is only confirmed once you receive a written Booking Confirmation from GIA Service.

2.2 Quotes provided via our online calculator or by email are indicative. The binding price is stated in the Booking Confirmation.

2.3 GIA Service reserves the right to decline any booking at its sole discretion without giving reasons.

2.4 For same-day express deliveries, bookings must be placed before 12:00 (noon) on the day of service. GIA Service cannot guarantee same-day delivery for bookings received after this time.

3. Pricing and Payment

3.1 All prices are stated excluding 25% Danish VAT (moms) unless expressly stated otherwise. VAT will be added to all invoices.

3.2 For hourly-rate services (moving, assembly), the minimum charge is 2 hours. Time is calculated from arrival at the collection address to completion at the delivery address. Travel time to and from our depot is included in the rate.

3.3 Payment methods accepted: MobilePay, bank transfer (EAN/IBAN), Dankort and major credit/debit cards. Cash is accepted by prior arrangement only.

3.4 Payment is due upon completion of service unless a prior credit arrangement has been agreed in writing. For B2B customers with credit terms, payment is due within 8 calendar days of invoice date.

3.5 Late payment: Invoices not paid by the due date will be subject to a reminder fee of 100 DKK. If payment is not received within 14 days of the reminder, interest will accrue at the rate of 2% per month (24% per annum) on the outstanding balance. A debt collection fee of 310 DKK will apply in accordance with the Danish Late Payment Act (Renteloven).

3.6 Non-payment: GIA Service reserves the right to retain any goods in storage until full payment is received. Goods held for non-payment may be sold or disposed of after 60 days' written notice to the Customer.

4. Cancellation and Rescheduling

• Cancellation 48+ hours before service: Full refund of any deposit paid.
• Cancellation 24–48 hours before service: 50% of the agreed service price is payable as a cancellation fee.
• Cancellation less than 24 hours before service: 100% of the agreed service price is payable.
• Same-day express delivery: Non-refundable once a driver has been dispatched.
• Rescheduling: Free of charge if requested 24+ hours in advance. Late rescheduling (less than 24 hours) incurs a rescheduling fee of 250 DKK.

5. Customer Obligations

5.1 The Customer is responsible for:

• Ensuring goods are properly packaged and labelled before collection
• Providing accurate delivery addresses and contact information
• Being present or having an authorised representative present at the collection and delivery address at the agreed time
• Declaring the value of goods for insurance purposes upon request
• Informing GIA Service of any access restrictions, parking limitations, staircases, lifts or unusual conditions at the collection or delivery address
• Ensuring that floors, walls, doorways and lifts at the delivery address can safely accommodate the goods

5.2 Waiting time: If our crew must wait longer than 15 minutes due to the Customer or their representative not being available, we reserve the right to charge a waiting fee of 195 DKK per 30 minutes per crew member.

5.3 Inaccessible address: If we are unable to complete a delivery due to inaccessibility caused by the Customer (e.g., no one present, address locked, access blocked), the full service price remains payable. Redelivery will be charged at the standard rate.

6. Prohibited Goods

GIA Service will not transport or store the following under any circumstances:

• Hazardous materials (explosives, flammable gases, toxic substances, radioactive materials)
• Illegal goods, controlled substances or counterfeit products
• Live animals or perishable food without prior written agreement
• Human remains, ashes or medical waste
• Firearms, ammunition or weapons without all required permits
• Goods exceeding our maximum vehicle payload (1,100 kg per Luton van)
• Any single item exceeding 450 kg (tail lift maximum capacity per lift cycle)

7. Liability and Insurance

7.1 GIA Service carries standard transport insurance on all services. Our liability for loss or damage to goods is limited to the lesser of: (a) the repair cost, (b) the replacement value, or (c) 8.33 Special Drawing Rights (SDR) per kilogram of gross weight of the damaged goods, in accordance with the CMR Convention.

7.2 Claims must be made in writing within 7 days of delivery for visible damage, and within 21 days for concealed damage. Claims made outside these periods will not be accepted.

7.3 GIA Service is not liable for:

• Damage to goods that were already damaged or inadequately packaged by the Customer
• Damage caused by the Customer's failure to disclose fragile, valuable or special-handling requirements
• Consequential, indirect or economic losses
• Delays caused by traffic, road closures, extreme weather, acts of God or other circumstances beyond our control
• Damage to floors, walls, paintwork or structures caused by goods that were not declared as oversize, overheavy or requiring special equipment

7.4 For goods of declared value exceeding 10,000 DKK, we strongly recommend purchasing extended insurance. Please declare the value at time of booking.

8. Warehouse Storage

8.1 Storage services commence from the date goods are received at our facility and continue until written notice of collection is given.

8.2 A minimum storage period of 1 week applies. Storage fees are charged per calendar week or part thereof.

8.3 Goods in storage will be released only upon full payment of all outstanding storage fees, receiving fees and any other charges.

8.4 Abandoned goods: If the Customer fails to collect or arrange collection of goods and does not respond to three written notices within 60 days, GIA Service may treat the goods as abandoned and dispose of, donate or sell them to recover outstanding costs. Any proceeds from sale will first be applied to outstanding charges; any surplus will be held for 12 months and then forfeited.

8.5 GIA Service is not liable for damage to goods caused by their own inherent vice, natural deterioration, inadequate packaging or improper instructions from the Customer.

9. Moving Services — Specific Terms

9.1 The Customer must ensure parking access for our vehicle. Fines or charges incurred due to the Customer's failure to arrange adequate parking are payable by the Customer.

9.2 Items not listed on the agreed inventory may be subject to additional charges if their transport requires additional time, crew or equipment.

9.3 GIA Service will not move items that pose a risk to our crew. Crew members have the right to refuse tasks they deem unsafe.

9.4 If a piano, safe, industrial equipment or other specialist item is not disclosed at booking and requires specialist equipment or extra crew, GIA Service reserves the right to: (a) decline to move the item, or (b) charge an additional specialist surcharge agreed on-site before proceeding.

10. Delivery Services — Specific Terms

10.1 Delivery time windows are indicative. GIA Service will make all reasonable efforts to deliver within the stated window but is not liable for delays caused by traffic, weather or other factors beyond our control.

10.2 If a recipient refuses to accept a delivery without valid reason, the full delivery cost plus a return fee equal to 50% of the outbound delivery price is payable by the Customer.

10.3 For deliveries requiring a signature: if no authorised person is present to sign, the driver will attempt to contact the Customer. If contact cannot be made within 15 minutes, the delivery will be returned to our depot and redelivery charged at the standard rate.

11. Force Majeure

GIA Service is not liable for failure to perform any obligation under these Terms where such failure is caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemic, government restrictions, civil unrest, bridge closures, strikes or extreme weather conditions. We will notify you as soon as practicable and make all reasonable efforts to reschedule.

12. Intellectual Property

All content on our website and marketing materials, including text, images (including photos of our vehicles and crew), logos and pricing systems, are the intellectual property of GIA Service ApS and may not be reproduced without written permission.

13. Dispute Resolution

13.1 In the event of a dispute, the parties shall first attempt to resolve it amicably by contacting GIA Service at info@giaservice.dk within 30 days of the issue arising.

13.2 If amicable resolution is not possible, Danish consumers may refer disputes to Konkurrence- og Forbrugerstyrelsen (the Danish Competition and Consumer Authority) or the Centre for European Consumer Protection.

13.3 These Terms are governed exclusively by the laws of the Kingdom of Denmark. Any legal proceedings shall be brought before the courts of Copenhagen, Denmark.

14. Changes to These Terms

GIA Service reserves the right to update these Terms at any time. The version published on our website at the time of your booking applies to that booking. Material changes will be communicated to existing customers with active contracts.

15. Contact

• Email: info@giaservice.dk
• Phone: +45 9384 1333 (Mon–Sat 07:30–18:00 · Sun 10:30–17:00)
• Post: GIA Service ApS, Læhegnet 73, 2620 Albertslund, Denmark